Terms of service
Terms & Conditions – VSS ENTERPRISES
Welcome to One & Done, operated by VSS ENTERPRISES. These Terms & Conditions govern your access to and use of "https://oneanddone.in/" , including browsing the website, purchasing products, and using its features.
By accessing or using this website, you agree to these Terms & Conditions. If you do not agree, please discontinue using the website.
1. Business Information
Business Name: VSS ENTERPRISES
Website: https://oneanddone.in/
Address: Syndicate Market, RZ-519, B-2, Raj Nagar-1, Palam Colony, New Delhi, South West Delhi, Delhi – 110045, India
Phone: 7428455506
Email: care@oneanddone.in
2. Eligibility to Use the Website
You must be legally capable of entering into a binding agreement under applicable Indian law to use this website and place orders.
You agree to provide accurate and complete information when placing an order or contacting us. We reserve the right to restrict or cancel transactions where legally permissible if the information provided is inaccurate, incomplete, or suspected to be fraudulent.
3. Products and Product Information
One & Done offers products for purchase through its website, including skincare and personal-care products where listed.
We make reasonable efforts to display accurate product descriptions, photographs, prices, and other information. However:
• Product colours and appearance may vary slightly due to screen settings and photography.
• Product availability may change without prior notice.
• Product descriptions and packaging may be updated by the manufacturer.
• Customers should review product labels, ingredients, directions, and warnings before use.
Products should be used only according to the instructions provided. Any product-related claims are subject to the information made available by the manufacturer and applicable law.
4. Orders and Order Acceptance
Placing an order constitutes an offer to purchase the selected products.
An order is subject to acceptance and availability. We reserve the right to reject, cancel, or limit an order where permitted by law, including in cases of stock unavailability, pricing or listing errors, suspected fraud, or incomplete order information.
If an order is cancelled after payment has been collected, any applicable refund will be processed in accordance with our published Return & Refund Policy.
Order confirmation does not prevent cancellation where a legitimate issue arises that requires verification.
5. Pricing and Payments
All prices and applicable charges will be displayed on the website or during checkout before the order is submitted.
• Prices and offers may change without prior notice, subject to applicable law.
• Shipping charges and other applicable fees, if any, will be shown during checkout.
• Payments may be processed through third-party payment gateways.
• Customers must provide accurate payment and billing information.
• We are not responsible for payment failures caused by banks, payment gateways, or other third-party providers, although we will reasonably assist with transaction-related enquiries.
If an amount is deducted but the order is not confirmed, please contact us with the transaction reference and relevant payment details for verification.
6. Shipping and Delivery
Orders will be processed and delivered according to the shipping terms displayed on the website.
Delivery timelines are estimates and may vary depending on the destination, courier service, product availability, weather conditions, and other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and reachable contact details. Additional charges or delivery difficulties resulting from incorrect information may be the customer's responsibility, subject to applicable law.
Please refer to the website's Shipping Policy for further details.
7. Cancellation, Returns and Refunds
Order cancellation, returns, exchanges, replacements, and refunds are governed by the website's published Return & Refund Policy.
Customers should review that policy before making a purchase. Any return or refund request must follow the applicable procedure and eligibility conditions stated in that policy and under applicable law.
Nothing in these Terms excludes any consumer rights that cannot legally be excluded.
8. Product Use and Safety
Customers must read product labels, ingredient lists, usage instructions, and warnings before using any skincare or personal-care product.
• Discontinue use if a product causes an adverse reaction and seek appropriate professional advice where necessary.
• Do not use products contrary to their instructions or intended purpose.
• Keep products away from children where the packaging or instructions require it.
• Product information on the website is not a substitute for professional medical advice.
We do not guarantee that a product will produce identical results for every customer.
9. Promotions, Discounts and Offers
Promotional offers, discount codes, and special pricing may be subject to additional conditions, validity periods, product exclusions, or minimum purchase requirements.
Unless otherwise stated, offers cannot be exchanged for cash and may not be combined with other promotions. We reserve the right to withdraw or modify promotions in accordance with applicable law.
10. User Conduct
You agree not to:
• Use the website for unlawful or fraudulent activities.
• Provide false information or impersonate another person.
• Interfere with website functionality or security.
• Attempt unauthorised access to accounts, systems, or data.
• Upload malicious code or engage in activities that harm the website or other users.
• Use website content for commercial purposes without permission.
We may restrict access where necessary to protect the website, customers, or business operations, subject to applicable law.
11. Intellectual Property
All website content, including text, graphics, logos, product images, designs, layout, and other materials, is owned by or licensed to the relevant rights holders.
You may view and use website content for personal, non-commercial shopping purposes. Reproduction, distribution, modification, or commercial use without prior authorisation is prohibited unless permitted by law.
12. Third-Party Services and Links
The website may use third-party services, including payment gateways, logistics providers, and external websites.
We do not control third-party websites or services and are not responsible for their independent content, policies, availability, or practices. Your use of such services may be subject to their separate terms and policies.
13. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, and shared.
By using the website, you acknowledge that you have had the opportunity to review the Privacy Policy.
14. Website Availability and Disclaimer
We aim to keep the website accessible and information reasonably accurate. However, uninterrupted access cannot be guaranteed. Maintenance, technical issues, network failures, or other events may temporarily affect availability.
To the extent permitted by applicable law, the website and its content are provided on an “as available” basis. Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by law.
15. Limitation of Liability
To the extent permitted by applicable law, VSS ENTERPRISES will not be liable for indirect or consequential losses arising from the use of the website, its temporary unavailability, or third-party service interruptions.
This provision does not exclude liability for matters that cannot legally be excluded, including applicable statutory consumer rights.
16. Indemnification
You agree to be responsible for losses or claims arising directly from your unlawful use of the website, fraudulent conduct, or violation of these Terms, to the extent permitted by applicable law.
17. Changes to These Terms
We may revise these Terms & Conditions from time to time to reflect changes in our business, website, products, or applicable legal requirements.
Updated Terms will be published on this page with a revised “Last Updated” date. Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.
18. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India. Subject to applicable consumer protection laws and jurisdictional requirements, disputes will be subject to the jurisdiction of the competent courts in Delhi, India.
19. Contact Us
For questions, complaints, or assistance regarding these Terms & Conditions, please contact:
VSS ENTERPRISES – One & Done
Website: https://oneanddone.in/
Email: care@oneanddone.in
Phone: 7428455506
Address: Syndicate Market, RZ-519, B-2, Raj Nagar-1, Palam Colony, New Delhi, South West Delhi, Delhi – 110045, India