Refund policy
RETURN, REFUND, CANCELLATION AND EXCHANGE POLICY
Business Name: VSS ENTERPRISES
Website: https://oneanddone.in/
Address: Syndicate Market, RZ-519, B-2, Raj Nagar-1, Palam Colony, New Delhi, South West Delhi, Delhi – 110045, India
Phone: 7428455506
Email: care@oneanddone.in
Last Updated: 13 October 2026
1. No Return Policy
All purchases made through https://oneanddone.in/ are considered final. We do not accept returns for products purchased through our website, except where required under applicable law.
2. No Refund Policy
We do not offer refunds for purchased products under normal circumstances. Once an order has been successfully placed and payment has been processed, the amount paid is non-refundable, except in cases of duplicate transactions or where a refund is required under applicable law.
3. No Exchange Policy
We do not accept requests for exchanging purchased products for another product, size, colour, or variant. Customers are advised to review product descriptions and specifications carefully before placing an order.
4. No Replacement Policy
We do not offer product replacements for purchases made through our website, except where required under applicable law.
5. Refund for Duplicate Transactions
If a customer is charged more than once for the same order due to a duplicate payment transaction, the customer may contact us to request a refund of the duplicate amount.
To request a refund for a duplicate transaction, the customer should provide:
• Order ID or reference number.
• Transaction ID or payment reference number.
• Date and amount of the duplicate payment.
• Relevant payment confirmation or transaction proof.
After verification, if the duplicate transaction is confirmed, the eligible duplicate amount will be refunded through the original payment method wherever possible.
Approved refunds will be processed and credited to original payment method with in 3 to 5 business days.
6. Order Cancellation
Orders cannot ordinarily be cancelled once they are placed
7. Contact Us
For queries or assistance regarding duplicate payment transactions, please contact:
VSS ENTERPRISES
Website: https://oneanddone.in/
Email: care@oneanddone.in
Phone: 7428455506
Address: Syndicate Market, RZ-519, B-2, Raj Nagar-1, Palam Colony, New Delhi, South West Delhi, Delhi – 110045, India
We will review duplicate transaction claims and respond after verification.
By placing an order on our website, customers acknowledge this policy, subject to their rights under applicable law.